Refund policy
Return & Refund Policy
Last Updated: July 2026
At Emberelle24, we are committed to providing high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we offer a free 30-day return and refund policy.
Return Eligibility
You may request a return within 30 days after receiving your order.
Returned items must:
- Be unused and in original condition
- Include original packaging
- Not show signs of misuse or intentional damage
- Be accompanied by proof of purchase
Free Returns
We proudly offer free returns on eligible orders worldwide.
To initiate a return, please contact us at support@emberelle24.shop before sending any item back.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged, Defective, or Incorrect Products
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
The following items may not qualify for returns:
- Customized products
- Personalized items
- Final sale products
- Products damaged through improper use
Contact
Email: support@emberelle24.shop
Phone: +1 (604) 306-1771